Everything you need to know about Wild & Game and our products. If you have any other questions please do not hesitate to contact us.
Do you sell Gluten Free products?
Yes, we are glad to introduce Gluten free products to the wild and game range, please see product page for details.
Where do you deliver to and how much is shipping?
Presently we deliver to all of England and Wales and most of Scotland which is £4.99 per order, however, we do have some postcodes where we are unable to provide a service due to products being dispatched frozen. At present we are unable to deliver to Northern Ireland and non mainland UK.
Do any of your products contain nuts?
Allergens are highlighted as part of the ingredient listing for all products available on the website. We use approved trusted suppliers to produce our products who can confirm that they have strict nut policies in place, where our suppliers feel there is any risk from their supply chain then this is made clear on product labelling indicating a warning statement ‘may contain’.
Can the products be frozen?
Unless otherwise stated items are delivered frozen therefore they are suitable to be put into your freezer to be consumed when you want. If the product should arrive in a defrosted condition, do not refreeze and contact us at email@example.com the products are suitable to be stored chilled and consumed within guidelines as instructed on the packaging.
How can I track my order?
We use DPD as our courier and their standard delivery time is 9 am-5 pm (some deliveries are arriving after 5 pm due to the current crises), We are unable to give specific times, if an item has not arrived by 8 pm please e-mail us at firstname.lastname@example.org and a member of our team will contact you to discuss the options.
Is your packaging recyclable?
We have recently introduced WoolCool insulation to our boxes, this is recyclable and is made from wool, they can also be reused in variety of ways including animal beds, furniture padding etc. All of our products are now also despatched in cardboard boxes which are easily recyclable., we aim to be 100% recyclable within the coming months.
Any order wishing to be cancelled must be done two working days before delivery date before 12PM.
Minimum order value
All orders must total above £35.00 (after any discount code applied) We have a minimum order of £35.00 simply for sustainability reasons in order to minimise packaging, delivery & the environmental footprint.